Refund policy

Return & Refund Policy

Our Return and Refund Policy was last updated on 3 April 2024 Thank you for shopping at www.jondosport.com If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns. The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to JondoSport USA LLC, 106 Langtree, Suite 301, NC 28117.
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by you to purchase goods from us.
• “Service” refers to the Website.
• “Website” refers to www.jondosport.com
• “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so. The deadline for cancelling an Order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

• By visiting this page on our website: https://jondosport.com/pages/contact
• By sending us an email: info@jondosport.com

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days.
• The Goods are in the original packaging.
• The following Goods cannot be returned: 
• The supply of Goods made to Your specifications or clearly personalized.
• Goods that are scratched and clearly used.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: 106 Langtree, Village Drive Suite 301 Mooresville 28117 North Carolina USA We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Warranty Disclaimer

Warranty

Thank you for your interest in the products and services of Jondosport USA LLC.

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Jondosport USA LLC and its official wholesale and distribution partners.

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Jondosport USA LLC will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

Jondosport USA LLC will either repair the Product at no charge, using new or refurbished replacement parts.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Jondosport USA LLC and its official wholesale and distribution partners is 24 months from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 24 months from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

• Conditions, malfunctions, or damage not resulting from defects in material or workmanship

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you by contacting us via e-mail at info@jondosports.com.